Frequently Asked Questions (FAQs)

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1. Are digital products suitable for solo travelers or families?

Yes. We design our digital products to be adaptable. Whether you are a solo adventurer or traveling with a family, our guides provide the logistical depth and cultural context needed for a safe and rewarding journey.

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2. What is your refund policy?

Because our digital products are delivered instantly, all sales are final. However, we are committed to your satisfaction. If you experience a technical issue or a duplicate charge, please reach out within 7 days so we can make it right.

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3. Purchasing & Digital Access

How will I receive my digital guide?

Immediately after your purchase is confirmed, you will receive an email with a secure link to download your guide. You can access it on your smartphone, tablet, or laptop.

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4. Can I access the guide offline?

Absolutely. We recommend downloading the PDF or digital file to your device before you travel so you can access all the information even in areas with limited internet connectivity.

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5. I haven't received my download link. What should I do?

First, please check your spam folder. If it hasn’t arrived within 15 minutes, email us at info@judgetours.org with your order number, and we will ensure you get access right away.

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6. Can I request a custom itinerary?

While our digital guides are pre-designed to suit various travel styles, we love helping travelers go deeper. Please contact us for information regarding our bespoke planning services.

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7. Can I access your guides on mobile devices?
Yes. Our digital products are compatible with smartphones, tablets, and desktop computers.

 

8. Do you provide support if I have trouble accessing my purchase?
Absolutely. If you experience technical issues, contact us at info@judgetours.org, and we will assist you promptly.

 

9. Can I buy your digital products as a gift for someone else?
Yes! Simply enter the recipient’s email at checkout to send the product directly to them.

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10. How do you protect my personal information when purchasing?
We take privacy and security seriously. All payments are processed securely, and your personal information is handled according to our Privacy Policy.

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